Burj Khalifa
- Choose your ticket option
- Overview
- Visiting hours
- Important information
- Questions and answers
- Tickets and booking
Visiting hours
Important information
Overview
Burj Khalifa's observation decks are in the centre of Dubai, with views over the skyscrapers, the coastline and the city districts. Entry is by ticket for a fixed date and time, so it is worth choosing your level and format in advance.
What to expect
Several viewing levels are located in the same building — from the panoramic decks on Levels 124–125 with an outdoor terrace to the lounge on Levels 152–154. The higher the level, the more a ticket includes: priority access, drinks and snacks.
Entrance is through Dubai Mall, Lower Ground level, following the At the Top signs. Transfers are not included; a private transfer can be booked separately.
Ticket options
Levels 124–125
The classic ticket for the panoramic decks and outdoor terrace, available in adult and child versions. This level has separate off-peak and peak time slots.
Levels 124–125 with Fast Track
The same observation decks with priority access. Adult and child tickets are available.
Levels 124–125 during peak hours
Entry during peak hours — from 15:30 to 19:00. Adult and child options are available.
At the Top SKY — Level 148
A terrace on Level 148 at a height of 555 metres. The ticket includes priority access, coffee and sweets, plus access to Levels 124–125. Slots run from 10:00 to 20:00.
VIP Lounge — Levels 152–154
A lounge at a height of 585 metres with light bites and soft drinks. The ticket also includes access to Levels 148, 125 and 124. Slots run from 10:00 to 19:00.
Dubai Mall Aquarium + Levels 124–125
A combined ticket for the Dubai Mall Aquarium and the observation decks on Levels 124–125. Adult and child options are available.
How it works
- When booking, you choose the ticket category, date and an available time slot.
- After payment we send you an electronic ticket or voucher. If an exchange at the ticket counter is required, this will be stated in your booking instructions.
- Arrive at the entrance through Dubai Mall (Lower Ground level) in advance — we recommend 30–40 minutes before your slot.
- All visitors pass mandatory security screening and then go up to the chosen level.
Good to know
- Tickets are non-refundable, cannot be exchanged or cancelled — check the date, time and category before payment.
- Levels 124–125: off-peak hours — 10:00–15:00 and 19:30–20:00; peak hours — 15:30–19:00.
- Levels 148 + 125 + 124: slots from 10:00 to 19:00.
- VIP Lounge, Levels 152–154: slots from 10:00 to 19:00.
- The complex is open daily from 10:00 to 21:00, with the last entry at 20:00.
- Children under 3 enter free; please bring proof of age.
- A timed ticket does not guarantee entry without waiting; security screening is mandatory for all visitors.
- Visibility depends on weather conditions.
- No refunds or rescheduling are available for late arrivals or no-shows, and early entry or admission for late arrivals is not guaranteed.
Practical tips
If you want to see the city in daylight, choose slots before 15:00 — on Levels 124–125 this is off-peak time. The 19:30–20:00 slots are also off-peak, but the last entry to the complex is at 20:00, so it is better not to leave the visit until the very end of the day.
For a format with drinks and snacks, SKY and the VIP Lounge work well: their slots end earlier — at 20:00 and 19:00 respectively — and access to the lower observation levels is already included in the ticket.
If the Dubai Mall Aquarium is also on your list, the combined ticket lets you cover both attractions in one trip.
Questions and answers
Where is the entrance to the observation decks?
Entrance is through Dubai Mall on the Lower Ground level, then follow the At the Top signs. We recommend arriving 30–40 minutes before your booked slot: all visitors pass mandatory security screening before going up, and a timed ticket does not rule out waiting.
Can I refund or reschedule my ticket?
No. Tickets are issued for a fixed date and time and are non-refundable, cannot be exchanged or cancelled. No refunds or rescheduling are available for no-shows or late arrivals either, so please check the date, time and ticket category before payment.
Should I arrive in advance?
Yes, we recommend arriving 30–40 minutes before your booked slot. That leaves time for the walk through Dubai Mall, the mandatory security screening and the ascent to your chosen level. Early entry and admission for late arrivals are not guaranteed.
What is included in the At the Top SKY ticket?
The ticket for the Level 148 terrace at a height of 555 metres includes priority access, coffee and sweets, plus access to the Level 124–125 observation decks. SKY slots are available from 10:00 to 20:00, and the ticket is issued for a specific date and time.
How is the VIP Lounge on Levels 152–154 different?
The lounge is located on Levels 152–154 at a height of 585 metres. The ticket includes light bites and soft drinks, plus access to Levels 148, 125 and 124. Slots run from 10:00 to 19:00, and the ticket is issued for a fixed date and time.
Does a child need a separate ticket?
Children under 3 enter free; please bring proof of age. For other children a ticket is required: child options are available for Levels 124–125, the Fast Track ticket, peak-hour visits and the combo with the Dubai Mall Aquarium.
What can you see from the observation decks?
The viewing levels overlook the skyscrapers, the coastline and the centre of Dubai. Visibility depends on weather conditions, so it is worth taking the weather into account when choosing your date and slot.
Is a transfer included, and how do I get there?
Transfers are not included in the ticket, but a private transfer can be booked separately. On your own, the easiest route is through Dubai Mall: the entrance is on the Lower Ground level, then follow the At the Top signs.